Direction that is clear, owned and built to be implemented.

We develop strategies that are built for the real conditions your organisation faces — the political pressures, the resource constraints, the competing stakeholder interests — and designed to translate into action from day one. We work with executive teams and boards to create genuine clarity of direction, align organisational effort behind shared priorities, and establish the governance and performance frameworks that hold strategy accountable over time. Our strategy work spans the full cycle — from environmental scanning and stakeholder analysis through to implementation architecture and board-level reporting frameworks.

Capabilities

• National and organisational strategy development

• Corporate planning and performance frameworks

• Board and executive effectiveness

• ESG and sustainability strategy

• Machinery of government and entity design

• Strategic partnerships and stakeholder architecture

• Governance framework design

• Organisational design and restructure

In practice

Spring Green has developed strategy for national agencies, ACT Government directorates and large for-purpose organisations — including the organisational design and separation of ACT Health into two new entities affecting 7,500 staff, delivered operationally within four months.

INDEPENDENT, RIGOROUS AND INSIGHTFUL

Major programs are hard to see clearly from the inside. Whether a program is underperforming against its policy intent, approaching a critical delivery milestone, or simply due for independent assurance — an external review done well should generate insight that actually changes what happens next. We bring three complementary lenses to program review: independent assurance of delivery against mandate and budget; strategic evaluation of program design against policy intent and community outcomes; and performance review of for-purpose programs against their theory of change. Our reviews are designed to be used — written for decision-makers, grounded in evidence, and honest about what is and isn't working.

Capabilities

• Independent program and project assurance

• Strategic policy and program evaluation

• Performance review against theory of change

• Machinery of government reviews

• Board and governance effectiveness reviews

• Post-implementation review

• Rapid diagnostic and health checks

• Recommendations tracking and implementation support

In practice

Spring Green Consulting completed the first full analysis and national roadshow of the Closing the Gap Jurisdictional Implementation Plans for the Coalition of Peaks — reviewing progress across all states and territories against the National Agreement and presenting findings to all Indigenous peak organisations and Commonwealth, state and territory governments.

Co-design practice grounded in methodology

We bring communities, consumers, staff and government together as genuine co-designers — building the shared ownership that makes new services, systems and organisations actually work for the people they are meant to serve. Our practice is grounded in design thinking methodology — developed through formal training with IDEO U, the global benchmark for human-centred design — and applied to the complex, multi-stakeholder environments of government reform, public services and community-led change. We have particular depth in co-design with First Nations communities and organisations, where genuine self-determination requires methodology that goes well beyond standard engagement practice.

Capabilities

• Co-design facilitation and workshop design

• Service and experience design

• First Nations co-design and self-determination

• Citizen and consumer journey mapping

• Community and stakeholder engagement

• Design research and synthesis

• Prototype and pilot design

• Workforce and organisational co-design

In practice

Spring Green Consulting was an independent advisor to Our Booris, Our Way — a wholly Aboriginal Steering Committee committed to reducing the number of First Nations children in contact with the ACT child protection system. This work included facilitating the co-design of governance structures, drafting recommendations and the final report to the sponsoring ACT Minister.

Building the organisational resilience to sustain change long after the consultants have left.

Most change fails not because the strategy was wrong, but because the organisation wasn't built to carry it. Our change practice is built around a single conviction: the goal is not a successful project, it is a more capable organisation.

We work on the long game — developing the leadership alignment, cultural conditions, stakeholder trust and internal capability that allow organisations to keep moving after the formal change program ends.

At the heart of our practice is a proprietary methodology — the Navigate Framework — developed to take teams through a structured process of understanding how organisational change specifically impacts them, what it demands of them, and how they need to respond and build capability for the new environment. Unlike top-down change management, Navigate builds change literacy from within teams — creating the internal ownership and adaptive capacity that makes change sustainable.

We bring particular experience in change leadership through highly regulated environments — health, disability, aged care, children's services and national reform programs where community trust is not optional, and where the consequences of poorly managed change fall on the people least able to absorb them.

Capabilities

• Change leadership and executive coaching

• The Navigate Framework — team-level change impact and response methodology

• Organisational resilience and culture

• Internal capability building

• Strategic communications

• Stakeholder trust and engagement

• Workforce transition strategy

• Leadership alignment and team effectiveness

• Change impact assessment and readiness

In practice

Jennifer led the strategic communications and change program for the NDIS national rollout across 30 sites nationally — supporting the National Disability Insurance Agency through a complex growth phase of Australia's largest social reform program.